Privacy and cookie statement

We combine extensive inspiration, information, activities, itineraries, tickets, and accommodation on a single platform. You can use our platform anonymously, but some features require you to share your personal data. For example, you might buy a ticket from us for an event or activity or book accommodation with us. We take the protection of your privacy seriously and handle your personal data with care. In this statement, we explain what data we collect, why we collect it, and your rights. We also explain how we use cookies.

Summary of our privacy and cookie statement

When we process data, we respect privacy laws. In practice, this means among other things that we:

• clearly state the purposes for which we use personal data through this privacy and cookie statement;
• store as little personal data as possible, and only the data necessary for our purposes;
• ask for your consent when this is needed;
• take the necessary security measures to protect your personal data;
• impose the same obligations on parties who process personal data for us;
• respect your rights, such as your right to access, rectify, or erase personal data.

Who are we?

VVV Waterland van Friesland
www.waterlandvanfriesland.nl and zoekenboek.waterlandvanfriesland.nl
Address: Midstraat 99, 8501 AH Joure, NL
E-mail: info@waterlandvanfriesland.nl
Tel: +31 513 250450
Chamber of Commerce number: 40001779
VAT number: NL002667733B01

What personal data do we collect?

In this privacy and cookie statement, we explain what we at VVV Waterland van Friesland do with data we learn about you. If you use some features of our platform: www.waterlandvanfriesland.nl and zoekenboek.waterlandvanfriesland.nl you share various types of personal data with us. You can also visit our platform anonymously. We collect the data we need to provide our services properly.
Below is an overview of the personal data we process, the purposes for which we collect the data, and how long we retain your personal data.

• Contact form: If you fill in the contact form, we use your name, e-mail address, and message to process your question or request. We retain this data for as long as necessary for this contact, or for up to 2 years after the last contact.
• E-mail: If you send us an e-mail with a question, request, or complaint, we use your e-mail address, name, and message to answer your request, question, or complaint. We retain this data for as long as necessary for this contact, or for up to 2 years after the last contact.
• Newsletter subscription: If you want to stay up to date with tourist information about Southwest Friesland, you can subscribe to our newsletter. We require your name, e-mail address, and date of birth for this. Every newsletter you receive has a link which you can use to unsubscribe if you desire. From the moment you unsubscribe, we will make sure you do not receive any more newsletters. Your data will be retained for up to 2 years after unsubscribing.
• Competitions: If you enter a competition, we use your name, e-mail address, and message to enter you into the draw. We retain this data so we can correspond with you about the competition. We retain this data for as long as necessary to process the competition, or up to 2 years after the last contact.
• Making and handling a booking or reservation: If you make a booking or reservation for accommodation or an activity, we use your name, date of birth, e-mail address, phone number, street name, house number, postal code, place of residence, country, and the payment details you provide to process your booking or reservation. An account is created automatically, where you can view and change your personal data. We retain this data for 2 years after you have used the booking or cancelled the booking. We retain payment details for at least 7 years, because we are legally obliged to do so.
• Cookies: Our website uses cookies so that the website functions properly and we can collect statistics about how it is used. On your first visit to the website, we ask consent to place cookies for analysis and possibly marketing. More information on this can be found in our cookie statement.
• Anonymising data: When using functional cookies, we make some of your data anonymous, for example when we look at the number of visitors to our website. This includes your IP address, device data, visitor data, and your region. This is carried out automatically: the data is first processed briefly and then rendered unrecognisable (‘anonymised’). This allows us to analyse trends without it being possible to trace any data back to you personally.

Cookie statement

On our website, we use our own cookies and cookies from third parties. Cookies are information files that can be automatically stored on or read from the device of a visitor (such as PC, tablet, or phone) when visiting a website. They are stored via the web browser on the device. To the extent necessary, we ask for your consent before placing and using cookies.

We and third parties use the following types of cookies:

• Functional cookies: these can store the name of your browser, as well as the type of computer and technical information about your connection to our website, such as the operating system, internet service provider used, and other similar information. This information is used to facilitate the navigation and use of the website, monitor website speed, and record visitor behaviour. The purpose of functional cookies is to make the website work properly. The information collected is anonymised and not shared with Google or anybody else.
• Analytical cookies: these are placed by Google Analytics to measure the number of visits and the parts of the website that are most popular among visitors. This information is used to provide aggregated and statistical information about the use of our website, and to improve the content of our website to enrich the experience of visitors. These cookies are needed to make our websites as responsive as possible to the needs of our visitors at all times.
• Marketing cookies: these allow external services to enrich the website. These cookies are placed by us and by third parties on our website so that you can be shown ads relevant to you. The aim is to show ads tailored and relevant to the individual visitor. This involves the use of various online channels, including social media.

These cookies can collect data about you, such as:

• Name
• Login information
• IP address
• Cookie ID
• Website and click behaviour

Below is an overview of the cookies we use, their purpose, and how long we retain the data.

Enabling and disabling cookies

You can set your web browser to only accept the placement of cookies if you give consent to do so. For more information on this, consult your browser's instructions. Note that many websites do not work properly if cookies are disabled.

You can change your cookie preferences here: https://www.waterlandvanfriesland.nl/en/cookie-preferences

Deleting cookies

Most cookies have an expiry date. If an expiry date is set, the cookie is automatically deleted on the expiry date. You can delete cookies manually before the expiry date. Consult your browser's manual for more.

How is your personal data secured?

VVV Waterland van Friesland takes measures to protect personal data against data breaches and other issues. For example, we make sure that only those people who need personal data to do their jobs can access it. We also review our measures regularly. We conclude agreements with our suppliers to protect personal data.

When do we share your personal data with third parties?

VVV Waterland van Friesland only shares your data with third parties if this is necessary to provide a service or because we are legally obliged to do so. The following parties process personal data on our or on your behalf:

• Our hosts: we only share your details (such as name, e-mail address, phone number, booking, or reservation number) with our hosts for whom you have purchased tickets, booked or reserved accommodation, or otherwise expressed interest. This allows the provider in question to supply the service.
• IT and telecom suppliers: these partners support us with hosting, e-mail, telephony, and other technical systems. We share your technical data (such as IP addresses, log files, and account information) if these are needed to provide support.
• Consultants and intermediaries: these partners support our organisation and services. We only share the data necessary for their work.
• External platforms and tools: these platforms help analyse website traffic, provide videos, and display relevant pages (such as Google, Google Analytics, and Google advertising services), Meta (Facebook/Instagram), YouTube, and Vimeo. These parties may be located in the United States of America. In that case, we ensure appropriate safeguards, such as the European Commission's standard contractual clauses (SCCs).
• Legal authorities: we may be legally obliged to share data, such as invoice and payment details to the Tax Office or personal data in an investigation (police or judiciary).

We conclude agreements with parties who process personal data on our behalf. These ensure careful handling of the data and appropriate security.

www.waterlandvanfriesland.nl and zoekenboek.waterlandvanfriesland.nl contain various links to websites, including those of our partners. Clicking on these links will direct you to that party's website. Once you are connected to that party's website, that party's privacy policy applies.

What privacy rights do you have?

If you have any questions or want to know what personal data we hold about you, you can always contact us using the contact details at the top of the page. If you have an account, you can also view, rectify, or erase some data yourself here. You can also delete your entire account.

In addition, you have the following rights:

• to receive an explanation of what personal data we have and what we do with it;
• to access the personal data we hold;
• to rectify incorrect personal data;
• to erase outdated personal data;
• to withdraw your consent;
• to object to a particular use;
• to have processing restricted;
• to transfer or have transferred personal data.

If you wish to exercise one or more of your rights, please let us know by contacting us using the contact details at the top of the page.

Amendments to this privacy and cookie statement

If our services change, we will update our privacy and cookie statement, so please check this privacy and cookie statement regularly for the latest information.

Data protection authority

We will be happy to help you if you have complaints about the processing of your personal data. Please contact us using the contact details on this page if you need assistance. If you are not satisfied with how your request is handled, you have the right to file a complaint with the Autoriteit Persoonsgegevens (AP), the Dutch data protection authority. You can file complaints here: https://autoriteitpersoonsgegevens.nl/en/submitting-a-tip-off-or-a-complaint-to-the-ap.

This privacy and cookie statement was last updated on 09 September 2025.